‘It’s a new beginning ... like coming home’

Crossville native to open Window Depot near Town of Farragut

For Crossville native Charles “Chuck” Dale, opening Window Depot Knoxville at 10810 Kingston Pike, next to Jimmie John’s in Farragut, is “like coming home.”

Dale anticipates the window replacement franchise business will open June 15.

“It’s a new beginning,” he said. “I was excited to come in this direction.

“We do windows, doors, siding,” Dale added about business features. “We do new construction, but most of our business is replacement windows, where we come into a house and do replacements … (and) we do odd jobs.

“I do two different windows,” explaining he sells and installs windows by Alside and Provia.

Overall, “We’re a one-stop shop,” Dale said. “I’m a big believer ‘you get what you give.’ I was raised that way.

“One thing my dad always told me, ‘Son, people don’t care how much you know until they know how much you care,’” he added. “I’m old school. I’m a big believer in making sure the customer is taken care of.

“Service is the No. 1 thing for us.”

Window Depot is a franchise with its corporate office in Ohio. Dale had lived in Nashville since 2015, where he owned a Window Depot franchise in that city, as well as one in Crossville.

But after the death of his wife, Erica, to cancer in 2021, he decided he wanted a fresh start.

Regarding another contributing factor to the move, “My mother is older — she’s 85 and lives in Crossville,” he said. “I knew I needed to be closer to her.

“I’m a Christian,” Dale added. “I believe God has a plan.”

While operating his business in Nashville, he has worked with HGTV’s “Property Brothers,” big companies and country music celebrities.

Although his business was doing well, Dale sold his franchise for the Nashville and Crossville locations — and his Nashville home — to his stepson, Dustin Atchley.

“I moved back to East Tennessee, closer to my mom,” he added. “Growing up in Crossville, I spent a lot of time in Knoxville.

I decided to come in this direction.”

Dale said operation times will be from 9 a.m. to 6 p.m., Tuesday through Saturday; closed Sunday and Monday.

For more information or to book appointments, call 865-776-1734, send an e-mail to chuck@windowdepotknoxville.com or visit www.windowdepotknoxville.com